Refund and Cancellation Policy

1. Cancellation Policy

• Customers may cancel their order within 24 hours of placing it to receive a full refund, unless the order has already been shipped.
• Orders cannot be canceled once they have been processed or shipped.
• To cancel your order, please contact our customer support team at info@versalind.com with your order details.

2. Refund Policy

We strive to ensure customer satisfaction with every product or service. Refunds are processed under the following conditions:

• Damaged or Defective Products: If the product is damaged or defective upon delivery, you may request a replacement or refund within 14 days.
• Non-Delivery of Service or Product: If the promised service or product is not delivered due to our error, we will issue a full refund.
• Customer Satisfaction Guarantee: If you are unsatisfied with your purchase, we may consider a refund on a case-by-case basis after thorough evaluation.

3. Process for Refund

• Refund requests must be submitted via email to info@versalind.com, including your order ID and reason for the refund.
• Refunds will be initiated within 7 business days after the request has been approved.
• The amount will be credited to the original payment method used during purchase.

4. Conditions for Refund

Refunds will not be issued under the following circumstances:

• Products returned without prior authorization.
• Services that have been fully rendered.
• Delays caused by third-party service providers (e.g., courier services).

5. Contact Us

For any refund or cancellation inquiries, please reach out to us at:

• Email: info@versalind.com